SHIPPING & RETURNS

SHIPPING POLICY

Orders placed will be dispatched within 1-2 business days, Monday to Friday, excluding public holidays.


Standard shipping is FREE for all orders over $99.00. Orders under $99.00 will be subject to standard shipping charges. Items will be dispatched from Melbourne, Victoria via fully traceable services.


It is the responsibility of the purchaser to make sure the shipping address is correct at time of ordering. The purchaser will be liable for any costs incurred due to incorrectly addressed orders being returned to The Stag Adventure Gear. The Stag Adventure Gear take no responsibility for missing parcels.


Delivery Times will vary depending on your location.
 

It is the responsibility of the purchaser to ensure the correct shipping address is entered into the system at the time of ordering and to claim your item promptly.

If you have any shipping queries, please email: shop@thestag.store and we will respond as soon as possible.

​​RETURN & EXCHANGE POLICY​

RETURN/EXCHANGE item(s) need to be returned within 21 days of purchase  and must be unworn, unwashed, free from pet hair and still in original re-saleable condition. Items that are returned not in original condition or show obvious signs of use, washing or wear will be rejected.
 

Items that were on Sale, part of a Promotion or Special Offer at the time of Purchase CANNOT be Returned or Exchanged.


Please send an email to the following address if returning/exchanging a purchase.  Please include in the email what product you are returning and the reason for  return. Failure to do so may result in an unsuccessful return/exchange: shop@thestag.store


The purchaser is responsible for safely packaging and posting your return to ensure we receive it back in resalable condition.

EXCHANGE PROCEDURE

INCLUDE a copy of your invoice or order confirmation and clear instructions  of what you would like exchanged and sizing.


To exchange an item please send it back to this address:

The Stag Adventure Gear

Level 19, 644 Chapel St

South Yarra, Victoria, 3141